TERMS AND CONDITIONS

Welcome to Veloura EG. Please read these terms carefully before placing your order.
1. Introduction

These Terms and Conditions govern your use of Veloura EG (veloura-eg.com) and the purchase of any products from our online boutique. By accessing our website, browsing our collections, or placing an order, you agree to be fully bound by these terms. If you do not agree with any part of these terms, you should discontinue use of our platform.

2. Premium Sourcing & Made-to-Order Philosophy

At Veloura EG, we specialize in a curated, non-mass-produced shopping experience.

  • Bespoke Sourcing: To maintain exclusivity, we source individual items upon your explicit request from international platforms.

  • Mirror Quality Disclaimer: Our collections feature highly curated, luxury-inspired items (Mirror Quality) manufactured with precision. Veloura EG is an independent boutique and is not officially affiliated, associated, or endorsed by any original designer brands mentioned on our platform.

3. Orders and Order Acceptance

  • Placement: When you submit an order or make an inquiry via our platform or customer care channels, it constitutes an offer to purchase.

  • Verification: All orders are subject to availability and verification. We reserve the right to decline or cancel any order at our discretion due to sourcing limitations, pricing errors, or fulfillment constraints.

  • Communication: By placing an order, you agree to receive transactional updates and confirmation messages via your provided Phone or WhatsApp number (01090016432).

4. Pricing and Payment

  • Currency & Rates: All prices displayed on veloura-eg.com are presented in Egyptian Pounds (EGP) unless stated otherwise. We reserve the right to update prices at any time due to shifting international sourcing costs.

  • Secure Checkout: Digital transactions are processed via secure, third-party encrypted payment systems to safeguard your financial details.

5. Shipping, Sourcing Timelines, and Delivery

  • Sourcing Timeline: Because our items are imported and sourced exclusively upon request, delivery timelines may take longer than standard local shipping. Estimated delivery windows will be communicated to you upon order confirmation.

  • Delivery Boundaries: Delivery will be executed via our trusted local shipping courier partners to the shipping address provided at checkout. Veloura EG is not liable for delays resulting from customs clearances or inaccurate delivery details provided by the customer.

6. Returns, Cancellations, and Exchanges

  • Made-to-Order Restrictions: Because items are individually handpicked and imported based on your personal request, order cancellations or modifications are only permitted within 24 hours of placing the order.

  • Defects & Returns: Returns or exchanges are only processed if the product arrives damaged or differs significantly from the confirmed product details. In such cases, you must notify our customer support team within 48 hours of receiving the item.

7. Intellectual Property

All content, branding, website imagery, text layouts, and custom designs featured on veloura-eg.com are the exclusive property of Veloura EG. Unauthorized reproduction, modification, distribution, or commercial exploitation of our visual assets and written material is strictly prohibited.

8. Limitation of Liability

Veloura EG shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website, shipping delays from international logistics, or the purchase of any products. Our total liability to you for any claim shall not exceed the amount paid for the product in question.

9. Amendments to Terms

We reserve the right to review, update, or modify these Terms and Conditions at any time to reflect updates in international sourcing regulations or website operations. Any changes will become effective immediately upon being published on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please feel free to reach out to our dedicated support team: