PRIVACY POLICY

Your privacy is as exceptional as your style. We protect it with the utmost care.
1. Introduction

Welcome to Veloura EG (veloura-eg.com). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our bespoke customer support services.

By accessing or using our platform, you agree to the terms of this policy.

2. Information We Collect

To provide you with a seamless and premium personalized shopping experience, we collect certain essential information, including:

  • Personal Identification: Name, email address, shipping/billing address, and phone number.

  • Order & Transaction Details: Information regarding the products you inquire about, items added to your cart, and details necessary to fulfill your Made-to-Order requests.

  • Technical Data: IP address, browser type, device information, and browsing behavior on our website via cookies to enhance site performance.

🔒 Note on Financial Data: Veloura EG does not store your credit card or payment account details. All digital payments are processed securely through certified, trusted third-party payment gateways.

3. How We Use Your Information

We utilize your data strictly to elevate your luxury shopping journey, specifically to:

  • Process, manage, and fulfill your orders and Made-to-Order sourcing requests.

  • Provide prompt, dedicated customer care and shipping updates via Phone or WhatsApp.

  • Optimize website performance, user interface (UI), and your overall browsing experience.

  • Send tailored updates regarding exclusive collections or promotional offers (only if you opt-in).

4. Data Sharing & Third-Party Disclosure

We value your trust. We never sell, rent, or trade your personal data to third parties. Your information is only shared with trusted partners essential to fulfilling our services, including:

  • Sourcing & Delivery Partners: Trusted courier and international logistics services to ensure your handpicked pieces reach your doorstep safely.

  • Technical Experts: Secure hosting platforms and website analytics tools that help maintain the integrity and speed of veloura-eg.com.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, preserve your shopping cart items, and analyze web traffic. You can choose to disable cookies through your individual browser settings; however, please note that some features of our premium interface may not function optimally as a result.

6. Data Security

We implement industry-standard electronic and managerial security protocols to keep your personal data safe from unauthorized access, alteration, or disclosure. Whether you are submitting a contact form or finalizing an inquiry, your data is handled with strict confidentiality.

7. Your Rights

You hold full control over your personal data. At any time, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Request the complete deletion of your personal account and data from our records.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please feel free to reach out to our dedicated support team: